I recently had 4 wisdom teeth removed by doctor David Kessler, DMD, MD. My appointment was on a Friday at 12:30pm and his office assistant gave me a call Thursday to confirm it. What I experienced during my visit is almost as valuable as the anesthesia they gave me before the extraction! (clearly I valued being put to sleep!!) Dr. Kessler’s office appearance and staff hospitality said something about his practice, and it was something good!
The waiting area was very clean, the walls were painted a pastel yellow with brown leather furniture and art hanging on the walls. All of the office assistants were well spoken, very nice, and had all the paperwork ready to go on clip boards waiting to be signed. It was only about 10 minutes before I was called, and had my teeth x-rayed. The machine was super fancy looking and took a 360 x-ray of my mouth while I was standing. About 10 minutes later I was sitting in a dental chair, being prepped by dental assistants, and then Dr. Kessler came in. He informed me of his best recommendation for my teeth extractions, explained what the pain would be like, why I should get the surgery, how long it will take, what my patient rights were, what kind of medicine I’d be given, and then I asked my questions. He seemed to listen to my concerns, and reassured me that his recommendation was coming from experience. (I wanted to remove 2 wisdom teeth instead of 4, but he said I won’t want to return after I feel the pain…yikes!).
After I woke up, my face was swollen, I was higher than a kite, and the nurse let me sit it out before she explained the do’s and don’ts of recovery. Overall, it was a smooth experience. I was out of there in all of two and half hours, and teeth problem free!
You might be wondering what the heck my wisdom teeth story has to do with your photography business…
The BIGGER PICTURE! Continue reading What the Dentist Taught Me About: Providing Good Client Experiences in Your Photography Business.
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